1. Information We Collect

We collect information you provide directly to us, such as when you:

Contact us for service estimates or inquiries
Schedule appointments or services
Fill out forms on our website
Communicate with us via phone, email, or text
Use our mobile applications (if applicable)

2. Types of Personal Information

The personal information we may collect includes:

Name, address, phone number, and email address
Property address and mobile home details
Service history and preferences
Payment information (processed securely through third parties)
Photos of your property for service documentation
Location data when using mobile services

3. How We Use Your Information

We use the information we collect to:

Provide and improve our mobile home services
Schedule appointments and communicate about services
Generate quotes and process payments
Maintain service records and certifications
Send service reminders and follow-up communications
Comply with legal and regulatory requirements
Respond to customer service requests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who help us operate our business
When required by law or legal process
With insurance companies for claims processing (when applicable)
With regulatory authorities for licensing and certification purposes
In connection with a business transfer or merger

5. Mobile Privacy Policy

When you use our mobile services or applications:

Location Services: We may collect location data to provide service estimates, scheduling, and navigation to your property. You can disable location services in your device settings.
Device Information: We may collect device type, operating system, and unique device identifiers to improve our mobile experience.
Push Notifications: We may send appointment reminders and service updates via push notifications. You can opt out in your device settings.
Camera Access: Our mobile app may request camera access for documentation photos. Photos are only taken with your permission.
Mobile Analytics: We use analytics to understand how our mobile services are used and to improve functionality.
Offline Data: Some mobile app features may work offline, with data syncing when you reconnect to the internet.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for several years for warranty and regulatory purposes.

8. Your Rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications
Withdraw consent for optional data collection

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Phone: 407-568-2111
Address: 23748 East Colonial Drive, Christmas, FL 32709-9775
Email: Available upon request

Last updated: January 2025